QwikLocker Privacy Policy

1. Information We Collect

We collect the following categories of information when you download, register, or use QwikLocker:

• Account & Identity Data: Full name, preferred name, email address, mobile phone number, encrypted password hash, and mailing address.
• Payment Information: Encrypted payment tokens, transaction receipts, and billing history. All payment transactions are processed through PCI-DSS Level 1 certified processors (Stripe). We do not store raw credit or debit card numbers on our servers.
• Geolocation & Proximity Telemetry: Precise device coordinates (GPS) when searching for nearby lockers and Bluetooth Low Energy (BLE) RSSI signal measurements used strictly to establish physical proximity (within 1 ft) before transmitting door unlock pulses.
• Hardware & Locker Telemetry: Assigned compartment numbers, tower serial identifiers, carrier tracking barcodes, and timestamped logs of door unlatching and sensor states.
• Diagnostic & Crash Logs: Device model, operating system version, app version, BLE connection errors, and hardware status logs to maintain platform security.

2. How We Use Your Information

We use your data solely for legitimate operational purposes:

1. To locate, reserve, authenticate, and actuate smart parcel locker doors.
2. To send transactional delivery notifications, access codes, and door status alerts via SMS and push notifications.
3. To process monthly membership subscriptions ($6.99/mo) and authorized compartment overages ($3.99).
4. To verify user age (18+) and prevent parcel fraud or illegal contraband deposition.
5. To troubleshoot hardware issues and provide 24/7 customer support.

3. Third-Party Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties for monetary consideration or cross-context behavioral advertising. We share necessary data strictly with:

• Hardware Network Partners: To initiate cryptographic session tokens, authenticate Bluetooth controllers, and record tower telemetry.
• Logistics & Freight Carriers: USPS, FedEx, UPS, Amazon Logistics, and contracted regional couriers to facilitate parcel routing into assigned compartments.
• Communications Providers: Twilio and Firebase for transmitting one-time verification codes (OTP) and delivery arrival alerts.
• Law Enforcement & Legal Authorities: Only when required by valid subpoena, court order, or search warrant, or to investigate hazardous or prohibited items.

4. Communications Consent (TCPA & CAN-SPAM)

By registering your mobile number, you provide express written consent to receive transactional notifications (delivery arrivals, access PINs, security notices). You may opt out of non-essential promotional SMS by replying STOP. Transactional and security alerts required for parcel retrieval cannot be disabled while a package is stored in a locker.

5. Your Privacy Rights (CCPA / CPRA & GDPR)

Depending on your jurisdiction, you have the right to:

• Know & Access: Request a copy of the personal data we hold about you.
• Correct: Request updates or corrections to inaccurate information.
• Delete / Data Removal: Request the permanent erasure of your account, delivery records, and associated telemetry.
• Non-Discrimination: We will never discriminate or alter service pricing against users who exercise privacy rights.

6. Data Removal & Account Deletion

You may delete your account and request full data removal at any time:

• In the mobile app: Navigate to Settings > Request Data Removal / Delete Account.
• Online: Submit a request at https://qwiklocker.com/data-removal.
• Via Email: Send a request to privacy@qwiklocker.com.

Requests are processed and permanently deleted from all active databases within thirty (30) days.

7. Contact Us

For privacy questions, data requests, or compliance inquiries: