Privacy Policy

Data We Collect

We collect the following categories of personal information:

Account Information: Name, email address, and verified mobile number.
Location Data: Geolocation proximity coordinates to connect you with nearby locker towers.
Device Identifiers: Device hardware identifiers used for authentication and security.
Hardware Telemetry: Locker hardware telemetry including compartment status, BLE lock actuation events, and tower health diagnostics.
Carrier Tracking Data: Carrier tracking barcodes associated with your deliveries.

Third-Party Data Sharing (CCPA/CPRA)

We share necessary data strictly with the following categories of third parties, solely for fulfilling deliveries, securing hardware, and auditing compartment status:

Third-party hardware controller networks (for BLE lock actuation and tower health).
Cloud infrastructure providers.
SMS and email telecommunication vendors.
Commercial logistics carriers (USPS, FedEx, UPS, Amazon Logistics, DHL, and regional couriers).

We do not sell or share personal information for cross-context behavioral advertising.

Communications Consent

You provide prior express written consent under the Telephone Consumer Protection Act (47 U.S.C. § 227), CTIA guidelines, and the CAN-SPAM Act for TQG, Inc., its affiliates, and third-party delivery partners to send automated and manual SMS text messages, push notifications, and emails to the mobile number and email address associated with your account.

Messages include, but are not limited to: OTP verification codes, delivery arrival alerts, compartment access codes, Bluetooth unlock prompts, pickup expiration reminders, account billing receipts, security notices, service updates, and marketing/promotional offers.

Message and data rates may apply. You may opt out of promotional SMS messages at any time by replying STOP. For assistance, reply HELP or visit https://theqwikgroup.com/Help. Transactional and locker security notifications essential for door access and parcel retrieval cannot be unsubscribed while holding an active delivery reservation.

Mobile carriers are not liable for delayed or undelivered messages.

Data Retention & Storage

We retain your personal information for as long as your account is active or as necessary to provide the services, comply with legal obligations, resolve disputes, and enforce our agreements. Delivery and compartment telemetry data may be retained for audit and security purposes in accordance with applicable law.

Data Security

We implement reasonable technical and organizational safeguards to protect your personal information, including encrypted transmission of access codes, BLE-secured hardware actuation, and access controls on backend systems. However, no method of transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know: The categories and specific pieces of personal information we collect about you.
Right to Delete: You may request deletion of your account and personal records at any time via the in-app "Request Data Removal" option in Settings or by writing to support@theqwikgroup.com.
Right to Correct: You may request correction of inaccurate personal information.
Right to Opt-Out of Sale or Sharing: We do not sell or share personal information for cross-context behavioral advertising.
Right to Limit Use of Sensitive Personal Information: As provided under CPRA.

Data Removal & Deletion

You retain the right to request deletion of your account and personal records at any time via the in-app "Request Data Removal" option in Settings or by writing to support@theqwikgroup.com. We will process verified requests in accordance with applicable law.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us at support@theqwikgroup.com so we can promptly delete it.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to operate and improve the application, authenticate sessions, and analyze usage. You may control cookies through your device or browser settings, though disabling them may affect functionality.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the mobile application or email. Continued use of the service after such notice constitutes your acceptance of the updated policy.

Contact Us

For privacy inquiries, data requests, or legal notices:

TQG, Inc. (QwikLocker Customer Service)

407 California Ave, Ste 6, Palo Alto, CA 94306

Phone: +1 (855) 843-7945

Email: support@theqwikgroup.com

Help Center: https://theqwikgroup.com/Help

Company Information