QwikLocker Customer Support & Help Center

How do I open my locker compartment?

1. Make sure Bluetooth and Location Services are turned on in your phone settings.
2. Open the QwikLocker app and navigate to My Access Codes (or tap your delivery notification).
3. Stand directly in front of the locker tower (within 1 foot / 30 cm).
4. Tap "OPEN LOCKER". The compartment door will pop open automatically.

What if my locker door shut early?

If you accidentally shut the locker door before retrieving your parcel:

1. Tap the "Need Reopen?" or "Door Shut Early? Reopen Locker" button on your active delivery card.
2. The solenoid latch will actuate again to allow you to collect your package.

Why is the app showing "Bluetooth services are disabled"?

The QwikLocker app communicates directly with the locker controller boards via Bluetooth Low Energy (BLE). To unlock a compartment:

• Open your device Settings.
• Turn Bluetooth ON.
• Ensure Location permissions are set to "While Using the App" (required by Android and iOS for BLE device discovery).

What if the app says "Unable to connect: Out of range"?

Our Bluetooth security perimeter requires you to stand within 1 foot (30 cm) of the locker tower with a direct line of sight. Step closer to the center controller panel and tap "Try Again".

How do I cancel my subscription?

You may cancel your monthly membership at any time with zero penalties:

• In the QwikLocker mobile app, go to Settings > Membership & Billing > Cancel Subscription.
• Or email our support team at support@qwiklocker.com with your account email address.
• Your access will remain active until the end of your current 30-day billing cycle.

How do I request deletion of my account and personal data?

Visit our Data Removal Request page or go to Settings > Request Data Removal / Delete Account in the mobile app.